Job Category: Engineer
Salary Range: £38000 - £45000 DOE
Job Location: Mobile/On-Road (Central Region - M1 Corridor & Milton Keynes Area)
Hours Of Work: 45 Hours/wk + Overtime Optional
Leave: 32 Days Paid Entitlement
Benefits: Engineer Reward Incentive Scheme | Company Pensions Scheme | Vehicle & Tools Provided

About the Company:

We are a long-established HVAC company with a large customer base across the UK & having successfully secured additional maintenance contracts, we need to strengthen our team of engineers to resource the additional work & maintain our customer service. We are currently looking for an experienced Air Conditioning Engineer to work within our Service & Maintenance team, covering all aspects of air conditioning & ventilation. A minimum of 5 years experience in the HVAC industry would be essential for all applicants.

We are a design-led and cost-conscious company, working hard to deliver an unmatched personal service to all of our clients. We aim to provide a progressive, rewarding, and cohesive atmosphere for employees which fosters respect of the trust customers, suppliers, and employees place in us.

About the Job:

Job Title HVAC Service Engineer
Report To Simon Rogers – Service and Maintenance Manager
Salary Band £38,000-£45,000 DOE
Place of Work Mobile engineer role working in Central Region – M1 Corridor & Milton Keynes Area
Hours of Work 45 Hours per week + optional overtime
Leave 32 days paid entitlement
Benefits Engineer Reward Incentive Scheme, Company pensions scheme, Vehicle and tools provided


Overall purpose

You will be directly responsible for fault finding, maintenance, repair, and useability, and safety of all systems installed and maintained by Aura across London and the south of the country.

Top three goals

  • Customer satisfaction maintained at a level that encourages repeat business and portrays Aura in the best manner possible.
  • Achieving a first-time fix ratio of over 90%
  • Accurate diagnosis of problems and a seamless process right through to the completion of administrative tasks

Duties and Responsibilities:

  • Service & Maintenance of air conditioning, ventilation equipment & chillers
  • F-gas compliance checks on varied A/C systems
  • Fault-finding / diagnostics of air conditioning systems
  • Accurate & timely reporting of works undertaken
  • Complete works in a safe & competent manner
  • Provide suggestions on improvements to clients and the office team as to how systems can be utilised better or best practice to reduce energy consumption.
  • Care of company resources and ensure optimal utilization while achieving all customer objectives.
  • Evaluate all systems for new and revised maintenance jobs and ensure the most cost-effective and time-conscious outcome is achieved.

Key Performance Indicators:

  • Fix ratio of 90%+
  • At least one piece of positive feedback from a client per quarter
  • Diagnostics completed within one site visit on 95% of jobs
  • Administrative tasks completed within 24 hours of the job completion.


  • Full driving license (preferably clean)
  • F-Gas Level 1 trained/certified (essential)
  • Gas Safe trained/certified (advantage)
  • DBS checked (advantage)


  • A least 5 years experience in installation and/or maintenance of HVAC equipment
  • Successful experience in a client-facing role.
  • Proven experience prioritising workloads and successfully meeting multiple expectations simultaneously.
  • Experience of managing and making decisions based on budgetary restraints
  • Experience and understanding of health and safety requirements.
  • A successful track record in building good relationships and communicating effectively with manufacturers, stakeholders, and other engineers.


  • A positive attitude.
  • Shows initiative.
  • Accurate and organised with strong attention to detail.
  • Team player.
  • Strong analytical skills and accountability.
  • A dynamic personality with the attitude to always do better.
  • Great time management.
  • Strong written and verbal communication skills.
  • A flexible approach.

Personal Qualities:

You will have a logical, well-planned, and collaborative approach with a positive and upbeat mentality. Not only will you have the desire to complete tasks within deadlines you’ll also be determined to make sure they’re done properly too.

You will have a strong degree of self-control and a need for a structured environment, as well an eagerness to please and be social. But above all you’ll be able to focus and have an eye for detail.

Apply for this position

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